Essential Skills in Business
Oliver Bonas
Which essential skills empower retail staff to excel?
Job descriptions
Competency matrix
Professional development
The team at Skills Builder took the time to understand the different roles within our stores and supported us with differentiating between the essential skills steps, ensuring they reflected our expectations across the different levels.
Our existing retail job descriptions outlined what our teams needed to 'do' in their role – what the Skills Builder framework has given us is a common language around essential skills that support our teams with the 'how'.
Jennifer South - Head of Learning and Development
To effectively communicate the essential skills their team members must exhibit to succeed in their roles
To demonstrate the value essential skills can have on team growth and individual development in the workplace
Over 1000 employees across Oliver Bonas have engaged withthe new approach to essential skill development
The inclusion of the essential skills in our retail job descriptions and throughout our recruitment processes was welcomed by our retail teams as they really saw the value they added in supporting the development conversations with their teams and candidates
The sessions we have run with our Store Managers on using Skills Builder Benchmark have led to some positive self-reflection activities and great discussions around their strengths and development areas - they found it particularly helpful to compare their results with their job descriptions and set SMART goals focusing on the essential skills steps they want to improve
The Skills Builder Excellence Standards set clear guidelines for best practice across a business or team.
Business or teams who achieve these indicators work towards achieving an Excellence Mark accreditation.
The Recruitment and Staff Development Excellence Standards are outlined below.
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